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Privacy Policy

Effective Date: August 11, 2026

Last Updated: August 11, 2026
 

At Creative Sponge ("we," "us," or "our"), accessible from creativespongemarketing.com, protecting the privacy and security of our clients, website visitors, and community members is a top priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, use our services, or interact with us digitally.

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1. Information We Collect

We collect information to provide better services, communicate effectively, and optimize our digital marketing strategies.

A. Information You Provide Directly to Us

  • Contact Information: Name, email address, phone number, mailing address, and business name when you fill out a contact form, request a quote, or book a consultation.

  • Account & Billing Details: Payment information, billing address, and transaction history when you purchase a package or retainer.

  • Communications: Any information or media you submit through contact forms, emails, direct messages, or SMS conversations.

B. Information Collected Automatically

When you browse our website, our servers automatically collect non-personal device and usage data, including:

  • Log & Device Data: IP address, browser type, operating system, referring URLs, and device identifiers.

  • Analytics Data: Pages viewed, time spent on pages, click patterns, and navigation paths (collected via Google Analytics 4, Meta Pixel, and similar tools).

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2. How We Use Your Information

We use the information we collect for strategic business and marketing purposes, including to:

  • Provide, manage, and deliver our digital marketing, web design, SEO/AEO, and social media services.

  • Respond to your inquiries, schedule consultation calls, and deliver customer support.

  • Process payments and invoice clients.

  • Send transactional updates, project updates, and operational notices.

  • Optimize website performance, user experience, and search engine visibility.

  • Execute targeted advertising campaigns (such as Meta Ads or Google Search Ads).

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3. Text Messaging & SMS Privacy Policy (A2PCompliance)

If you opt-in to receive text messages or SMS communications from Creative Sponge (such as appointment reminders, project updates, or promotional offers):

  • Consent: Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes under any circumstances.

  • Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any text message received. For help, reply HELP or contact us directly.

  • Data Protection: All text messaging originator opt-in data and consent will be held in strict confidence and will not be sold, rented, or transferred to third-party data brokers.

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4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and local storage technologies to enhance user experience, track site activity, and run targeted remarketing ads.

  • Essential Cookies: Necessary for basic website functions and security.

  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve site performance and content structure.

  • Marketing Pixels: Used by third-party platforms (like Meta and Google) to serve relevant advertisements to users who have previously visited our site.

You can manage or disable cookies through your individual browser settings. However, disabling cookies may affect certain functionality on our website.

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5. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third parties under the following circumstances:

  • Service Providers: We may share data with reliable third-party vendors who assist us in operating our website, processing payments, sending emails, or managing CRM systems (e.g., Google Workspace, Stripe, hosting providers). These partners are obligated to keep your data secure and confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

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6. Data Security

We implement industry-standard administrative, technical, and physical security measures—including SSL encryption and secure server access protocols—to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

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7. Your Rights and Choices

Depending on your location, you have the right to:

  • Access & Request: Request a copy of the personal information we hold about you.

  • Correct & Update: Request corrections to incomplete or inaccurate personal data.

  • Delete: Request the deletion of your personal data from our active systems.

  • Unsubscribe: Opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email, or reply STOP to SMS messages.

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8. Third-Party Links

Our website may contain links to external websites, social media platforms, or client portfolios that are not operated by Creative Sponge. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

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9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

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10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Creative Sponge

1561 US Hwy 271 N, Suite C, Gilmer, TX 75644

📧 Email: natalie@creativesponge.agency

📞 Phone: (903) 801-9380

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